F.A.Q.
MYG SPAWN KITS ARE NOW AVAILABLE EXCLUSIVELY FROM MAGICMUSHROOMKIT.CA CLICK HERE TO BUY NOW
MYGTECH.COM FREQUENTLY ASKED QUESTIONS
Are MYG Mega-You-Grow products available anywhere other than MYGTech.com?
F.A.Q.- No. The MYG Mega-You-Grow products
are available exclusively through our online store. Products offered
elsewhere that look similar to the MYG mushroom kits are not genuine MYG
Mega-You-Grow products. Competitor copies of our products do not meet
the high quality standards that we guarantee. Our products are the
original MYG kits that have proven themselves to be the best available
on the market.
Where do you ship your products to?
F.A.Q.- We ship our products to Canada only!
How do you package and label your products?
F.A.Q.- All MYG items are packed for maximum
durability and product protection. Depending on your order, we may use
single or multiple white or kraft colored rigid boxes. We value
discreet service and use only plain, neutral packaging to ship our
products. No product labels, description of contents or invoices are
displayed on the outside of the packaging. Only shipping and return
addresses are displayed.
Can you ship the MYG products to PO Boxes?
F.A.Q. - Yes. MYGTech.com can deliver
products to any valid address, including a PO Box. The address you
specify for shipping simply needs to be a working address which includes
a Name, Street Address/PO Box, City, State/Province, Postal/Zip code,
and Country. We also require a valid phone number to contact you with
shipping details.
What strains of mushrooms can I grow with the MYG Mega-You-Grow mushroom kits?
F.A.Q. - The MYG MEGA-YOU-GROW mushroom kits
can be used to grow a wide variety of edible and medicinal mushrooms.
With just a few small variations in the growing process, you can
cultivate almost any mushroom strain with the MYG mushroom kit. Our kits
work seamlessly with the mycology strains offered through SPOREPOD.com, a reputable vendor of edible and medicinal mushroom species.
How many mushrooms typically grow using the MYG mushroom kits?
F.A.Q. - There are few variables that effect
the productivity of your MYG kit. We have put years of expertise into
developing the most fool-proof, productive kits on the market. There is a
reason why we call our mushroom growing kits the MEGA-YOU-GROW. If you
follow our detailed instructions carefully, you should be assured the
most abundant harvest available, multiple flushes and an easy,
enjoyable growing experience.
My MYG mushroom kit has finished its first growing cycle. If I want to use my MYG mushroom kit to grow another crop of mushrooms, do I have to purchase an entirely new kit or can I buy replacement parts and refill kits?
F.A.Q. - MYGTech offers individual items and
kit components for sale, as well as MYG mushroom Refill kits. These
single item products and Refill kits can be used to replenish your
existing system and keep your MYG kit growing almost indefinitely.
Can I order bulk quantities and do I get a discount for bulk purchasing?
F.A.Q.- Yes. MYG Mega-You-Grow products are
offered in bulk quantities at discount prices. To order bulk quantities,
select your desired quantity from the drop down menu on your product
ordering page. The corresponding discount prices will automatically be
calculated and displayed. For wholesale inquiries please contact us
directly.
Do I need to sterilize my MYG grain jars before using them?
F.A.Q. - No. The MYG grain jars are
pre-sterilized under strict laboratory conditions. You do not need to
perform any sterilization procedures yourself. Our grain jars are
sterile and ready for inoculation. Working in a clean environment
and following proper hygiene protocols when working with our
products will ensure that you do not introduce any contaminants
into your project.
What is the best way to store my MYG grain jars, straw substratebags, casing soil and casing starter components?
F.A.Q. - The MYG individual growing
components should be used as soon as possible after you receive them.
However, they can be stored for a limited time in cool, dark conditions.
Please be aware that the MYG Quality Guarantee is valid for 30 days
after purchase for these components. They are designed to be used FRESH
for the best results.
The casing soil in my MYG kit has white/grey patches in it. What is this?
F.A.Q. - We use a blend of special
ingredients to create our casing soil. The white/grey material in the
casing soil is a key ingredient and essential part of the mix for
creating a good casing layer. The lime often settles to the top of the
bag during shipping. When ready to use the casing soil with your MYG
mushroom kit or personal growing systems, simply mix it well to
distribute the ingredients evenly.
ORDERING, POLICIES AND COMPANY F.A.Q’S:
How long has MYGTech.com been in business?
F.A.Q.- Our company has been manufacturing
the best selling, leading home growing mushroom kits on the market since
1997. Our MYG Mega-You-Grow mushroom kits and products were previously
sold through another online vendor. However, to offer you the best
quality guaranteed products, the lowest prices and the freshest quality
possible, MYGTech.com was launched in 2008 to meet the demand for
high quality, guaranteed mushroom growing kits available direct
from the makers at the lowest price possible. Our products are now
available exclusively only from MYGTech.com - direct from the inventors, manufacturers, and original suppliers of the MYG Mega-You-Grow mushroom kit.
What restrictions do you place on you orders and can I order from you if I am under 18 years of age?
F.A.Q.- Our products are intended for adult
customers. We reserve the right to refuse orders and will not accept or
process orders from any persons under the age of 18. Please refer to our
Disclaimer and Terms of Use for further reference.
What are your payment options? How do I pay for my order?
F.A.Q.- For your convenience, we provide
multiple payment options. You can pay for your order online using Visa
or Mastercard, by tele-phone using Visa or Mastercard, or by mail using
INTERNATIONAL money orders. For complete payment instructions, please
read our Ordering Page.
How secure is my credit card information and privacy?
F.A.Q.- Your credit card information and
personal privacy are 100% secure. We use multiple layer encryption and
professional web security services to guarantee the highest safety and
security standards in the industry. Your personal security and
privacy are our priority and we maintain only the strictest privacy
policies when handling sensitive information. Please read our Privacy Policy for complete details.
Do you sell, trade or maintain any mailing or customer lists?
F.A.Q.- MYGTech values your personal privacy
and protection of such above all else. We do not sell, trade or
release customer information to any parties. MYGTech.com may
maintain customer lists for those customers who request to be
notified with product updates and promotional deals.
What do you do with the information I provide to you?
F.A.Q.- All customer information is securely
stored until orders are completed. Customer information required to
process transactions is kept on hand for a minimum time only. Please
refer to our Privacy Policy for complete details.
Is an invoice included with my order?
F.A.Q.- Yes. All orders are packaged with an
invoice containing a detailed summary of your order and the order
number for your reference.
What delivery options do I have?
F.A.Q.- MYGTech.com delivery is
via Canada Post. Please chose your preferred delivery option from the
appropriate selection box during the check-out process. For alternate or
overseas delivery options, please contact us before placing your order.
How soon will my order be shipped? How long does it take to deliver?
F.A.Q.- All MYG products are shipped within
48 hours of the completed and cleared order transaction. Orders placed
with credit card generally ship within 2 days, and by international
money order within 8 days. Delivery time varies depending on your
location and your chosen delivery method. Expected delivery time is
included in your shipping confirmation message. Items on backorder will
be shipped immediately upon availability.
How do I know when my order has been shipped?
F.A.Q.- A shipping confirmation email is sent as soon as your MYG order is shipped. A Canada Post Postal tracking number is included in the confirmation message. Please
ensure that all contact information is entered correctly to avoid delay
in confirming the shipment of your order.
What do I do if my tracking number says my package has been delivered, but I have not received the package?
F.A.Q.- Please contact our Customer Service
Representatives, and we will assist you in filing a lost package claim
with the shipper. To avoid any delay, we will be happy to arrange for a
replacement order to be shipped out free of charge as soon as the claim
has been filed.
What do I do if my order is damaged during shipping?
F.A.Q.- If your order receives rough
handling and suffers damage during shipping, please contact us and we
will be happy to arrange for a replacement of the damaged item. Our Customer Service Representatives will guide you through the return process and ensure your satisfaction.
What are you return and refund policies?
F.A.Q.- All MYG Mega-You-Grow products are
covered by our outstanding Quality and Satisfaction guarantee. If for
any reason, you are unsatisfied with your purchase, please contact our Customer Service
Representatives and we will be happy to assist you with the return
process for refund or exchange. Shipping charges are non-refundable.
Please refer to our Return Policy for more information and further instructions.
The online shopping cart isn’t working. What can I do?
F.A.Q.- Our Online shopping cart is designed
to work optimally with the Mozilla Firefox and Microsoft Internet
explorer web browsers. Be sure to enable ‘cookies’ while shopping our
site. The Online shopping cart system utilizes ‘cookies’ to keep your
shopping cart information updated and accessible during your shopping
session. To ensure you are browsing an active, loaded version of the
site, try updating your shopping page by using the refresh tool in the
upper bar of the web browser. For alternate methods of ordering, please
refer to our Ordering information page.
If you did not find your question answered in our F.A.Q.’S, please contact one of our Customer Service Representatives. We will be happy to address your specific inquiry.